Making Changes

Changing PCPs

You can change your PCP if you need to. To change PCPs, call your Health Plan.

Changing Plans

Within the first 90 days: You can change Health Plans for any reason. (This time period is the first 90 days from the date listed on your confirmation letter from Bayou Health.)

To change Plans during the first 90 days:

  • Call Bayou Health, and say you want to change Health Plans. Call 1-855-BAYOU-4U (1-855-229-6848), or
  • You can change Plans on line using the Enroll Online page on this site.

After the first 90 days: You can change Plans for certain reasons, such as if you move, if your Plan changes services that you need, or if you cannot get certain care that you need. Call Bayou Health and ask for a transfer form. You cannot change Plans online if you are changing for such reasons.

After one year: You will have a 60-day time period in which you can change Plans if you want to. This time period is called open enrollment.

Complaints

If you have a complaint about your Health Plan or PCP, call your Plan's customer service department.

 

Happy with your choices?

We hope so! If you want to make changes, call your Health Plan first.

Questions?

Call Bayou Health. We can help!

Toll-Free Number:
1-855-BAYOU-4U
(1-855-229-6848)

TTY:
1-855-LAMed4Me
(1-855-526-3346)

Call Monday - Friday,
8AM - 6PM, Central Time, to enroll or talk with a trained Bayou Health agent.

Call any day or time and use our automated phone system to enroll or get answers to common questions about Bayou Health.